What this page covers
Greenway Health runs scheduling, charting, and billing across ambulatory and community practices through Intergy and Prime Suite. Flexbone deploys voice and browser agents inside Greenway so scheduling, eligibility, and authorization read and write the same records your staff already use.
Greenway Health and the practices it serves
Greenway Health serves ambulatory and multi-specialty groups and community health centers through its Intergy and Prime Suite platforms, combining EHR, practice management, and revenue cycle. The administrative load is the standard outpatient mix at volume: scheduling and recall, eligibility, prior authorization, and denial work. Flexbone operates inside Greenway so a booked visit, a verified benefit, or a tracked authorization lands in the record your front desk and billers already use.
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Front and back office workflows Flexbone runs
On the front office, Flexbone answers inbound calls, books and confirms appointments in Intergy or Prime Suite, and runs reminders, recall, and waitlist fill. On the back office, it verifies eligibility, submits and tracks prior authorization, runs claim status, and works denials. The workflow detail lives on the claim status and A/R follow-up pages.
Can AI verify insurance eligibility inside Greenway Health?
Yes. Flexbone runs a 270/271 eligibility exchange for the patients on the Greenway Health schedule, reads the payer response for coverage, plan, and benefit detail, and writes the verified result into the Greenway Health record your front office and billers already use. Where a payer does not return complete benefit data over 270/271, the browser agent checks the payer portal and a voice agent places the call, so coverage is confirmed before the visit rather than surfacing as a denial after it.
How does AI handle prior authorization in Greenway Health?
Flexbone submits and tracks the 278 prior authorization from inside Greenway Health. The browser agent identifies visits and procedures that need authorization, pulls the clinical detail and CPT codes from the chart, submits to the payer or its portal, and follows the status to approval or denial. The authorization number and result are written back into Greenway Health, and a voice agent places the payer status calls the workflow depends on, so billers are not sitting on hold.
Can AI answer patient calls for a Greenway Health practice?
Yes. Flexbone voice agents answer inbound patient calls, book and confirm appointments against Greenway Health availability, run reminders and recall, and fill cancellations, then hand a call to staff when it falls outside the defined scope. The same voice agents place the outbound eligibility and prior authorization follow-up calls, so the phone work and the record in Greenway Health stay in sync.
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How Flexbone deploys inside Greenway Health
Flexbone is forward-deployed: we build the agents around your Greenway configuration and payer mix, validate them against your real call and authorization patterns, and keep refining them. Results write back to Greenway, and exceptions go to staff with context. We scope the rollout to the workflows that free the most staff time first.