AI for SourceMedical Ascend
Voice and browser agents that work inside SourceMedical Ascend. Pre-op calls, prior auth, and eligibility handled around the clock, so your ASC team stops chasing payer portals.
AI Voice Agents for ASC EHR Calls
Inbound and outbound patient calls answered by AI in seconds. Pre-op NPO instructions, post-op follow-ups, scheduling, eligibility verification, and prior auth status calls. Every transcript writes back to Ascend as a structured note.
Browser Agents That Operate SourceMedical Ascend
AI browser agents log into Ascend the way your staff does. They open case lists, submit prior authorizations, verify eligibility through payer portals, post denial task updates, and write structured notes back into the EHR, PM, and billing modules. No HL7, FHIR, or custom API work required.
Prior Authorization & RCM Automation for Ascend
For every case, Flexbone submits PAs through payer portals, calls payers when portals fail, tracks status across the case lifecycle, and posts approvals back into Ascend. Your billing team stops living inside payer sites.
Eligibility Verification & Denial Management
Real-time eligibility checks across 25+ payer portals before every case. Denial letters ingested via OCR, root cause classified, follow-up tasks created inside Ascend, and corrected claims pushed back to clearinghouses without manual touch.
Live in Four Weeks Alongside SourceMedical Ascend
Forward-deployed engineers configure Flexbone to your ASC's specific Ascend workflows, payer mix, surgical specialties, and supply chain setup.
Week 1 — Discovery
We map your SourceMedical Ascend case workflows, payer mix, call patterns, supply chain setup, and current PA/eligibility/denial volumes. Read-only Ascend credentials provisioned.
Week 2 — Build & Integration
Voice agents trained on your ASC's call scripts. Browser agents configured against Ascend's HIS, EHR, PM, and billing modules. Phone system integration goes live.
Week 3 — Supervised Go-Live
Real patient calls and real PA submissions run through Flexbone, monitored by your team. Edge cases escalate to humans during the ramp.
Week 4 — Optimization
We tune routing accuracy, refine specialty-specific call flows, and verify all Ascend writebacks. Forward-deployed engineers stay engaged after launch.
Built for Multi-Specialty ASCs on Ascend
AI agents configured for the surgical specialties SourceMedical Ascend supports, with workflows tuned to each, from orthopedic implant coordination to high-volume ophthalmology days.
Orthopedic ASCs
Pre-op clearances, implant vendor coordination, post-op PT referrals. AI calls confirm imaging, medical clearances, and DME orders, with implant logs written back to Ascend's supply chain module.
Ophthalmology ASCs
High-volume cataract days. AI handles eligibility verification at scale, post-op drop instructions, and follow-up scheduling without overloading staff or missing eligibility edits.
GI & Endoscopy
Bowel prep instructions, NPO confirmation, sedation history review. AI handles the pre-op call workload that scales with screening volume, with every outcome logged to Ascend.
Pain Management
Repeat injection scheduling, prior auth on every interventional procedure, opioid screening, and post-procedure check-ins all handled by AI inside the Ascend case record.
Surgical Hospitals
Ascend's surgical-hospital customers get the same voice and browser coverage, extended to inpatient discharge calls, transfer coordination, and multi-day PA tracking.
ENT & Multi-Specialty
Specialty-specific call flows in a single deployment. AI agents route by surgeon, procedure, and payer logic. No separate system per specialty.
HIPAA Compliant
AES-256 at rest, TLS 1.3 in transit. PHI never leaves your compliance boundary.
SOC 2 Type II
Independently audited. BAA signed before any production data flows.
Full Audit Trail
Every AI action logged with transcript, timestamp, and Ascend writeback record.
Human-in-the-Loop
Configurable escalation rules. Your staff stays in control of every edge case.
Frequently Asked Questions
SourceMedical Ascend is a comprehensive ASC operations platform that combines HIS (Health Information System), EHR, practice management, billing, and supply chain in a single suite. Purpose-built for ambulatory surgery centers and surgical hospitals, Ascend is known for deep case costing and supply chain functionality and has a large install base across multi-specialty ASCs. The SourceMedical product line is now part of the SIS Complete family following the 2019 merger.
Yes. Flexbone deploys voice agents and browser agents that work alongside SourceMedical Ascend. Voice agents handle inbound and outbound patient calls. Browser agents log into Ascend the way your staff does, submitting prior authorizations, verifying eligibility through payer portals, posting denial task updates, and writing structured notes back into the EHR, PM, and billing modules. No HL7, FHIR, or custom API work required.
Yes. Flexbone is HIPAA compliant with SOC 2 Type II controls, AES-256 encryption at rest, TLS 1.3 in transit, role-based access control, and complete audit trails for every AI action. Patient data never leaves your compliance boundary and a BAA is signed before any production data flows.
Four weeks from contract to first production calls. Week 1 is discovery: your call patterns, payer mix, specialty mix, and Ascend workflows. Week 2 is build and integration. Week 3 is supervised go-live. Week 4 is optimization with forward-deployed engineers tuning the system to your ASC's specific edge cases.
Yes. Because Ascend's differentiator is deep case costing and supply chain, Flexbone's browser agents can write preference card confirmations, implant log entries, and vendor back-order updates into the correct Ascend modules after each case. Voice agents can also call vendors to confirm implant availability and update case records before the day of surgery.
Pre-op patient calls (NPO instructions, arrival times, medication review), post-op follow-ups, scheduling and rescheduling, insurance eligibility verification, prior authorization status calls to payers, vendor implant confirmation calls, and denial appeal calls. All call recordings, transcripts, and outcomes are written back into SourceMedical Ascend.
Add AI to Your SourceMedical Ascend ASC
Forward-deployed engineers, four-week implementation, HIPAA compliant. See what AI voice and browser agents can do for your surgery center on Ascend.