AI Agents for NextGen Healthcare
Voice and browser agents that work inside NextGen. Patient calls, prior auth, and eligibility handled around the clock, so your front desk and billing teams can focus on the work that actually needs a person.
AI Voice Agents for NextGen Practices
Inbound and outbound calls answered in seconds. New-patient intake, refills, scheduling, eligibility, and prior auth status. Every transcript and outcome writes back into the correct NextGen encounter or specialty template.
Browser Agents That Operate NextGen Office & NextGen Enterprise
Browser agents log into NextGen the way your staff does. They submit prior auths, verify eligibility through payer portals, post denial appeals, and write updates back into the chart. No custom API build or vendor certification required.
Prior Authorization Automation for NextGen EHR
For every NextGen encounter, Flexbone agents submit PA requests through payer portals, call payers when portals fail, track status across the visit, and post approvals back to the chart. Scales cleanly across multi-specialty groups where PA rules vary by service line.
Eligibility Verification & Denial Management for NextGen
Real-time eligibility checks across 25+ payer portals before every encounter. Denial letters ingested via OCR, root cause classified, billing tasks created in NextGen, and corrected claims pushed back to clearinghouses without manual touch.
Live in Four Weeks Alongside NextGen
Forward-deployed engineers configure Flexbone to your practice's NextGen workflows, specialty mix, and call patterns.
Week 1 — Discovery
We map your NextGen workflows, specialty templates, payer mix, and current call volumes. Read-only NextGen credentials provisioned.
Week 2 — Build
Voice agents trained on your call scripts. Browser agents configured against NextGen and your payer portals. Phone integration and writeback logic go live.
Week 3 — Supervised Go-Live
Real patient calls and real PA submissions run through Flexbone and into NextGen, monitored by your team. Edge cases escalate to humans during the ramp.
Week 4 — Optimization
We tune routing accuracy, refine specialty call flows, and verify every NextGen writeback. Forward-deployed engineers stay engaged post-launch.
Built for NextGen's Full Ambulatory Footprint
NextGen powers multi-specialty groups, FQHCs, independent practices, and ASC modules. Flexbone configures per encounter type, with writebacks tuned to each.
Multi-Specialty Groups on NextGen Enterprise
Specialty-specific call flows, per-payer PA rules, and service-line-aware denial workflows in a single deployment on top of NextGen Enterprise. No separate system per specialty.
FQHCs & Community Health Centers
Sliding-fee conversations, interpreter-ready voice flows, and UDS-aware patient outreach synced into NextGen's FQHC workflows.
NextGen Surgical Center (ASCs)
Pre-op NPO, post-op follow-ups, PA on every case, and eligibility across the NextGen Surgical Center case board.
Large Independent Practices on NextGen Office
Cloud NextGen Office deployments with 5-50 providers: front desk call coverage, refill triage, prior auth, and eligibility verification without a new SaaS stack.
Orthopedics & Cardiology on NextGen
High-PA specialties where every imaging order or procedure needs payer approval. Flexbone runs the end-to-end PA workflow and writes approvals into the NextGen chart.
Behavioral & Pediatric Practices
Recall outreach, recurring therapy scheduling, well-child follow-ups, and benefits checks, routed to the right NextGen encounter template.
HIPAA Compliant
AES-256 at rest, TLS 1.3 in transit. PHI never leaves your compliance boundary.
SOC 2 Type II
Independently audited. BAA signed before any production data flows.
Full Audit Trail
Every AI action logged with transcript, timestamp, and NextGen writeback record.
Human-in-the-Loop
Configurable escalation rules. Your staff stays in control of every edge case.
Frequently Asked Questions
NextGen Healthcare is an ambulatory EHR and practice management platform serving medical practices, multi-specialty groups, FQHCs, and ambulatory surgery centers. Its flagship products are NextGen Office, NextGen Enterprise, and NextGen Surgical Center. NextGen also ships its own clinical documentation AI, NextGen Ambient Assist.
Yes. Flexbone deploys voice agents and browser agents that work alongside NextGen Office, NextGen Enterprise, and NextGen Surgical Center. Voice agents handle inbound and outbound patient calls. Browser agents log into NextGen the way your staff does, submit prior authorizations, verify eligibility, and write structured updates back into the chart. No custom API or vendor certification required.
Yes. Flexbone is HIPAA compliant with SOC 2 Type II controls, AES-256 encryption at rest, TLS 1.3 in transit, role-based access control, and complete audit trails for every AI action. Patient data never leaves your compliance boundary, and a BAA is signed before any production data flows.
Four weeks from contract to first production calls. Week 1 is discovery. Week 2 is build and integration against NextGen. Week 3 is supervised go-live. Week 4 is optimization with forward-deployed engineers tuning the system to your practice's specialty mix and edge cases.
Yes. Flexbone's browser and voice agents run the full prior authorization workflow for NextGen practices. They submit requests through payer portals, call payers when portals fail, track status across the encounter, and write approvals back into NextGen. Particularly useful for multi-specialty NextGen Enterprise groups where PA rules vary by service line.
NextGen Ambient Assist is a clinical documentation tool that drafts notes during the visit. Flexbone is an AI labor layer for the phone and portal work your front desk and billing teams do around NextGen. The two are complementary, not overlapping.
Add AI to Your NextGen Practice
Forward-deployed engineers, four-week implementation, HIPAA compliant. See what AI voice and browser agents can do for your NextGen Office, NextGen Enterprise, or NextGen Surgical Center deployment.