AI Agents for eClinicalWorks
Voice and browser agents that work inside eClinicalWorks (eCW). Patient calls, prior auth, and eligibility handled around the clock, so your front desk and billing teams can focus on the work that needs a person.
AI Voice Agents for eClinicalWorks Practices
Inbound and outbound calls answered in seconds. Scheduling against any eCW provider template, confirmations, referrals, Rx refills, eligibility, prior auth status, and recall outreach. Every transcript and outcome writes back into the eClinicalWorks encounter and stays consistent with healow messaging.
Browser Agents That Operate eClinicalWorks Directly
Browser agents log into the eCW web UI the way your staff does. They open the day's schedule, submit prior auths through payer portals, verify eligibility, work the referral inbox, and write structured updates back into the chart. No custom API or FHIR integration required.
Prior Authorization Automation for eCW Practices
For imaging, specialty referrals, infusions, sleep studies, DME, and high-cost medications, Flexbone agents submit PA requests through payer portals, call payers when portals fail, track status across the case, and post approvals back into the eClinicalWorks encounter. Scales across every specialty without new headcount.
Eligibility Verification & Denial Management for eClinicalWorks
Real-time eligibility checks across 25+ payer portals before every visit, with copay, deductible, and benefit data written back into the eCW encounter. Denial letters ingested via OCR, root cause classified, and corrected claims pushed back to clearinghouses without manual touch. Works with eClinicalWorks RCM or your existing billing vendor.
Live in Four Weeks Alongside eClinicalWorks
Forward-deployed engineers configure Flexbone to your eCW workflows, provider templates, and healow messaging conventions.
Week 1 — Discovery
We map your eClinicalWorks schedule templates, reason-for-visit logic, payer panel, and current call volumes. Read-only eCW and healow credentials provisioned.
Week 2 — Build
Voice agents trained on your scheduling scripts, triage rules, and confirmation flows. Browser agents configured against the eClinicalWorks UI and payer portals.
Week 3 — Supervised Go-Live
Real patient calls, real eCW scheduling, and real PA submissions run through Flexbone, monitored by your team. Edge cases escalate to humans during the ramp.
Week 4 — Optimization
We tune routing, refine specialty call flows, and verify every eClinicalWorks writeback. Forward-deployed engineers stay engaged post-launch.
Built for Primary Care, Multi-Specialty & FQHC
AI agents configured for the practice types where eClinicalWorks is strongest, with call flows, PA logic, and denial workflows tuned to each.
Primary Care & Family Medicine
Annual wellness visits, chronic care management outreach, well-child visits, and flu/COVID campaigns. AI fills the schedule against your eCW provider templates and posts every confirmation back to the encounter.
Multi-Specialty Medical Groups
One Flexbone tenant covers every specialty on eClinicalWorks: orthopedics, cardiology, GI, derm, endocrine, and more. Specialty-aware routing, PA logic, and referral coordination.
FQHCs & Community Health
Medicaid-first eligibility, sliding-fee verification, UDS-relevant outreach, and language-specific call flows. AI covers after-hours and lunch-break calls that FQHC front desks can't staff.
Large Medical Groups & IPAs
Multi-site eCW deployments with centralized call operations. AI routes by provider, reason-for-visit, and payer for a consistent patient experience across every location.
Telehealth-Heavy & healow Practices
Practices that lean on healow for telehealth and patient messaging get AI that speaks the same language. Scheduling virtual visits, sending healow invites, and coordinating post-visit tasks across voice and digital channels.
Outpatient Specialty Practices
Orthopedics, cardiology, GI, dermatology, pain, sleep, and behavioral health practices on eCW get specialty-specific PA workflows (imaging, biologics, sleep studies, DME) and targeted recall campaigns.
HIPAA Compliant
AES-256 at rest, TLS 1.3 in transit. PHI never leaves your compliance boundary.
SOC 2 Type II
Independently audited. BAA signed before any production data flows.
Full Audit Trail
Every AI action logged with transcript, timestamp, and eClinicalWorks writeback record.
Human-in-the-Loop
Configurable escalation rules. Your staff stays in control of every edge case.
Frequently Asked Questions
eClinicalWorks (eCW) is a cloud-based ambulatory EHR and practice management platform used in primary care, multi-specialty groups, FQHCs, and large medical groups. It ships with an integrated patient engagement suite (healow) for telehealth, messaging, reminders, and portal access, along with RCM, population health, and analytics modules.
Yes. Voice agents handle inbound and outbound patient calls (scheduling, confirmations, referrals, recalls, eligibility, PA status). Browser agents operate the eCW UI the way your staff does, submit PAs through payer portals, and write structured notes back into the chart. Flexbone works alongside healow for messaging and telehealth follow-ups.
Yes. Flexbone is HIPAA compliant with SOC 2 Type II controls, AES-256 encryption at rest, TLS 1.3 in transit, role-based access control, and complete audit trails for every AI action. Patient data never leaves your compliance boundary, and a BAA is signed before any production data flows.
Four weeks from contract to first production calls. Week 1 is discovery. Week 2 is build and integration. Week 3 is supervised go-live with real calls and real PA submissions. Week 4 is optimization with forward-deployed engineers tuning the system to your practice's edge cases and provider templates.
Yes. Flexbone's browser and voice agents handle the full prior authorization workflow for eCW practices: imaging, specialty referrals, infusions, sleep studies, DME, and high-cost medications. Agents submit PA requests through payer portals, call payers when portals fail, track status, and post approvals back into the eClinicalWorks encounter.
Appointment scheduling and rescheduling, AWV and CCM outreach, referral coordination, Rx refill intake, eligibility verification, PA status, post-visit follow-up, no-show recovery, and denial appeal calls. Transcripts, outcomes, and next steps write back into the eClinicalWorks encounter and are visible in healow where appropriate.
Add AI to Your eClinicalWorks Practice
Forward-deployed engineers, four-week implementation, HIPAA compliant. See what AI voice and browser agents can do for your primary care, multi-specialty, FQHC, or large medical group on eClinicalWorks.